Here are five reasons why you might not have received your money yet:
1. You didn’t get a federal tax refund in 2018 or 2019
Even if you filed your 2018 or 2019 taxes electronically, that doesn’t mean the IRS can direct-deposit the money into your bank account. You must have also received a refund in those years via direct deposit to get the money delivered automatically.
The IRS is not using bank account information it may have used to withdraw from your account if you owed money.
2. Your refund went to an old bank account
If you didn’t receive a refund in 2019, or haven’t filed yet, the IRS will use the bank account information used to send a refund for the 2018 tax year.
Some people told CNN that the money was sent to an account they have since closed and that the bank transferred the money back to the IRS. In that case, the payment will likely come later by a check in the mail.
3. Your refund went to a temporary account set up by a tax preparer
You may not even realize it, but sometimes tax preparers set up a temporary account and that’s where your tax refund is deposited first. They take out their fees and then transfer the remaining money into your bank account or a debit card. Sometimes this is in the form of an advanced loan.
It may take longer for you to receive your stimulus money if that’s the case. When stimulus payments were sent out in 2008, this glitch affected about 20 million people. But they eventually received the money by a paper check.
Some people who used popular tax preparers like TurboTax and H&R Block and received a refund on a debit card told CNN that the IRS tool could not confirm the status of their payment when they checked this week.
TurboTax said the IRS has the appropriate banking information for all of its filers and that any of its customers who are eligible for a stimulus payment and had their refund transferred to a debit card will receive their payment without delays or fees.
4. You filed a paper return in 2019
Most people file electronically, but some still send in paper returns.
If you didn’t get a refund directly deposited in 2018 and filed a paper return for 2019, you may be waiting for a paper check with your stimulus money.
5. You aren’t normally required to file a tax return
There are millions of low-income people who are not normally required to file tax returns that will have to take some action before receiving their stimulus money.
Generally, these are individuals who did not earn more than $12,200 last year or married couples who did not earn more than $24,400.
The tool allows you to input bank account information for a direct deposit, or an address to receive a paper check.
How to check your status with the IRS:
CNN’s Lauren Fox contributed to this story.